Reply 351350 to: Website looks different when working on backend
Tony Rodriguez
Support staff
March 27, 2023 at 05:34
Hello Zeal Evince,
Thank you for purchasing our theme and for reaching out to our support center.
We have reviewed your website and discovered that a CDN is enabled, which is why you are unable to view the changes on the front-end of the site. Please refer to the following image for further reference: https://postimg.cc/5XMhv983
If the changes you have made in the Customizer are not visible on the front page, it is likely a cache issue. If the changes are visible in the Customizer, they should also be visible on the front end.
We suggest that you try temporarily disabling any CDN caching or cache plugins, and clearing the browser cache, and then check again.
If the issue persists, we request that you provide us with the URL and temporary working/valid access to the wp-admin of your website. This will enable us to take a closer look at your settings and provide you with a more accurate and specific solution.
To do this, please follow these steps:
– Create an account via Dashboard (Users > Add new) with administrator role. Refer to the following image for guidance: http://prntscr.com/s3rc9m
– Provide us with the username and password for the newly created account via the Private Content area. Refer to the following image for guidance: http://prntscr.com/s5mao7
– Any email address can be used for the new account, it does not have to be your personal email.
Once you have completed these steps, please let us know and we will promptly review your account information and provide assistance as soon as possible.
