Reply 351225 to: ll my themes come with this message when I want to create my themes An error occurred while updating

Avatar: Rose Tyler
Rose Tyler
Support staff
March 25, 2023 at 16:14

Hello, AnimalShop,

Thank you for contacting us and for using XStore.

Did you try to do the next steps to solve PCLZIP_ERR_BAD_FORMAT (-10) problem?
– unregister theme – https://prnt.sc/fIdNdLjNXJai
– re-enter purchase code and register the theme
– go to Dashboard > Updates > click Check again link https://prnt.sc/yygl09

Kind Regards,
8theme team

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