Reply 351071 to: I’m having trouble saving changes to my header sections
Tony Rodriguez
Support staff
March 24, 2023 at 06:50
Hello, @Modestino Ferraro,
Thank you so much for purchasing our theme and contacting our support center.
If the changes are visible in the Customizer but not on the page front, it is likely a cache issue. If it is working correctly in the Customizer, it should also be working on the front end.
We suggest that please try temporarily disabling the (CDN caching, cache plugins) and clearing the browser cache, and checking again.
If the issue still persists, we request that you provide us with the URL and temporary access to the wp-admin of your website. This will enable us to take a closer look at your settings and provide you with a more accurate and specific solution.
To do this, please follow these steps:
– Create an account via Dashboard (Users > Add new) with an administrator role. Refer to the following image for guidance: http://prntscr.com/s3rc9m
– Provide us with the username and password for the newly created account via the Private Content area. Refer to the following image for guidance: http://prntscr.com/s5mao7
– Any email address can be used for the new account, it does not have to be your personal email.
Please let us know once you have completed these steps, and we will promptly review your account information and provide assistance as soon as possible.
