Reply 349769 to: URGENT – CHECKOUT FAILS IF COMPANY NAME LEFT BLANK

Avatar: websitedude1985
WebsiteDude
Participant
March 12, 2023 at 18:04

Hi there

I have figured it out – there is a conflict with the Invoicing Plugin you include – and also our Chat Platform GETGIST.com

Here is a detailed video showing the problem with all conceivable combinations – each using email addresses to ensure all sales are like a new account.

For point 6 – I do not understand what is happening here – but actually that is not causing the issue – there does seem to be some similar issues reported online though with that which perhaps you can take a look at…

My dev commented as follows…..

I did some research and I am almost certain that the problem is in Elementor. As I mentioned earlier, the “elementor_page_id” URL parameter is appended even if the permalinks snippets and Permalink Manager is deactivated, so the problem is not in the permalinks.

There are similar bug reports from another users:
https://github.com/elementor/elementor/issues/20999
https://github.com/elementor/elementor/issues/18675
https://wordpress.org/support/topic/checkout-placing-order-the-network-connection-was-lost/

I am not exactly certain why Elementor forces it, but it definitely conflicts with your current set-up. To fix it you can remove the “elementor_page_id” from AJAX URLs using this little code snippet. This is just a hotfix and I would recommend to ask Elementor developers to address this problem.

Hot fix suggested was here but the problems we had still persisted. Still might be worth checking on that though…

https://share.getcloudapp.com/xQuR0Jro

So after further tests my dev said….

I made some additional tests and it seems that the problem is not in Elementor.

The additional popup in the checkout is displayed because Gist plugin displays some additional data that breaks JSON feed output + WooCommerce PDF Invoice triggers the fatal error during the AJAX request (when the submit button is clicked). I deactivated both plugins and managed to complete the order also in Google Chrome browser 🙂

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