Hello, Websitedude1985,
1/ We kindly request that you record a full video of the problem so that we can have a better understanding of the situation.
2/ What should we do to be able to see the problem using the account you provided to us?
3/ We kindly request that you provide FTP access so that we can forward your query to our development team.
To create FTP access, please contact your hosting provider for assistance.
Kind Regards,
8theme team