Reply 349675 to: Lead time plugin causes problem at shop page
Rose Tyler
Support staff
March 11, 2023 at 17:20
Hello, Trambussen,
1/ We do not give a guaranty for full theme compatibility with all existing 3rd party plugins. Sometimes, not always, you need additionally customize the theme or plugin to make them work together. Unfortunately, it’s not possible for the author to make the theme compatible with all the existing plugins and additional customization is outside the scope of our basic support.
2/ Provide temporary wp-admin and FTP access, then I will be able to pass this question to our dev team.
To provide wp-admin access, you can create a new user account with administrator role via the Dashboard, and provide us with the username and password via the Private Content area.
To create FTP access, please contact your hosting provider for assistance.
