Reply 349644 to: I need help, tabs does not appear on my website

Avatar: Tony Rodriguez
Tony Rodriguez
Support staff
March 11, 2023 at 05:54

Hello, @Admin,

Thank you for purchasing our theme and for reaching out to our support center.

We apologize for any inconvenience, however, we are unable to identify the issue as your site is currently undergoing maintenance.

We hope you are able to see the changes you have made in the Customizer. If you are able to view the changes in the Customizer but not on the page front, it is likely a cache issue. If it is working correctly in the Customizer, it should also be working on the front end. We recommend clearing the site and browser/server cache and checking back, or trying to view the site on a different computer with a fresh browser.

If the issue remains unresolved, We suggest disabling all third-party plugins (including CDN and cache plugins) that do not come bundled with XStore (https://xstore.helpscoutdocs.com/article/36-included-plugins), clearing the cache of the browser, and then checking again. It is possible that one of the additional plugins is causing the issue.

If the issue still persists, please keep all third-party plugins deactivated on your site and grant permission to debug your site, which includes deactivating all third-party plugins and on-site Customization. This will allow us to investigate and assist you accordingly.

Please note that you should take a complete backup of your site before proceeding.

In addition, please provide your site’s WP Admin URL and credentials in the private content area of this topic, so that we can look into it further:

WP Admin URL:
WP Admin Username:
WP Admin Password:

We thank you for your patience and understanding.

Best Regards,
8Theme’s Team

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