Hello, MAHDAR,
BE ATTENTIVE and don’t place the private information in the general message area because all the visitors have access to that information.
We’ve edited your reply and moved access into the Private Content area.
Please check the screenshot in the Private Content area. We can’t connect, unfortunately.
Please try to connect to FTP using FileZilla by yourself, then provide us with the correct credentials.
Thank you for your cooperation and we look forward to hearing from you soon.
Kind Regards,
8theme team