Dear, Manchovski,
1/ Thanks for FTP access, but we can’t connect:
Error: Connection timed out after 20 seconds of inactivity
Error: Failed to retrieve directory listing
Please try to connect to FTP using FileZilla by yourself.
Is there a restriction by IP or something else?
2/ Provide wp-admin access. Create an account via Dashboard (Users > Add new) with administrator role. Refer to the following image for guidance: http://prntscr.com/s3rc9m
3/ Please provide screenshots to illustrate your problem, for a better understanding. You can use screenshot tools such as Lightshot or Gyazo and share the links here. Alternatively, you can use a file sharing service such as WeTransfer https://wetransfer.com/.
Thank you for your cooperation and we look forward to hearing from you soon.
Kind Regards,
8theme team