Hello @PR,
We apologize for any inconvenience this may cause. In order to assist you with the issue you are experiencing, please provide us with your WordPress admin URL, username, and password in the private content area of this topic.
WP admin URL:
WP admin username:
WP admin password:
Please note that it is recommended to take a complete backup of your site before proceeding.
Thank you for your cooperation.
Best regards,
8Theme’s Team