We suggest disabling all third-party plugins (including cache plugins) that do not come bundled with XStore (https://xstore.helpscoutdocs.com/article/36-included-plugins), clearing the cache of the browser, and then checking again. It is possible that one of the additional plugins is causing the issue.
If the issue persists, please keep all third-party plugins deactivated on your site and grant permission to debug your site, which includes deactivating all third-party plugins and on-site Customization.
Please note that you should take a complete backup of your site before doing so.
In addition, please provide your valid/working site WP Admin URL and credentials in the private content area of this topic, so that we can investigate further.
Best Regards,
8Theme’s Team
Please contact administrator for this information.
