Reply 346119 to: I am unable to play video on my product listing

Avatar: Rose Tyler
Rose Tyler
Support staff
February 6, 2023 at 08:25

Hello, Vipul Garg

Please try to disable all the third-party plugins (including cache plugins), that does not come bundled with XStore https://xstore.helpscoutdocs.com/article/36-included-plugins, clear the cache of the browser, and check then. Maybe one of the additional plugins is the reason for the problem with the video.
Let us know the results.

Kind Regards,
8theme team

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