Hello,
The problem may arise when too many plugins are activated on your website and the server is unable to handle the import in such a case.
Please provide wp-admin access, we will try to do the import for you.
Do you prefer WPBakery or Elementor?
To provide wp-admin access, you can create a new user account with administrator role via the Dashboard, and provide us with the username and password via the Private Content area.
We look forward to hearing from you.
Kind Regards,
8theme team