Hello @Stelio,
We would like to request that you provide us with the FTP access information for your site, as listed below so that we can investigate further and assist you with your issue.
FTP Host:
FTP User:
FTP Password:
FTP Port:
If you are unsure of how to create an FTP connection with your hosting provider, they should be able to assist you.
Best Regards,
8Theme’s Team