Reply 344995 to: Brand rotation error, please help me for this
Tony Rodriguez
Support staff
January 25, 2023 at 07:26
Hello, Darul Muqarrabin Malaysia,
I have recently reviewed your website and noticed that the brand carousel is functioning properly when edited with the Elementor page builder, however, there appears to be an issue when viewing the page on the frontend, as demonstrated in the video you provided.
This issue may be caused by a conflict between third-party plugins or a cache issue. We suggest disabling all third-party plugins (including cache plugins) that are not included with XStore (https://xstore.helpscoutdocs.com/article/36-included-plugins), clearing the browser cache, and then checking again. It is possible that one of the additional plugins is causing the issue.
We can also see that you have activated CDN from your server on your site. We recommend contacting your hosting provider to flush the CDN completely and then turn it off while you are in the development process.
If the issue persists, please keep all third-party plugins deactivated on your site and grant permission to debug your site, which includes deactivating all third-party plugins and on-site customizations, so that we can investigate and provide assistance.
Please also share your site WP Admin URL and Credentials in the private content area of this topic. Please note that you should take a complete backup of your site before proceeding.
