Hello Tomer,
We would like to inquire which email you have created using the theme feature “email builder”? Is it for “Processing Orders”, “Complete Orders”, or “Refunded Order”?
If it is for the Complete Order, please go to the WP-Dashboard >> WooCommerce >> Orders and make your processing order as complete. This will ensure that the email is built with the theme feature “email builder”.
The same process will apply to the other Orders.
Best Regards,
8Themes Team