Reply 344295 to: Testing of new functionality of new “Estimated delivery time”

Avatar: Rose Tyler
Rose Tyler
Support staff
January 18, 2023 at 09:57

Dear Krzysztof,

We would like to express our gratitude for your understanding of our decision. Our priority is to provide the best possible experience for our customers, and sometimes this means not releasing a feature that could potentially cause issues.

Hope that you will support our decision by providing feedback for other customers to understand that we did consider implementing the feature, but ultimately determined that it would be best to avoid any potential problems.

Instead, we will work on improving the calculation for “number of days” format for delivery dates, similar to how it currently works for “exact days” (for example, if a customer places an order on a Thursday, the estimated delivery days should take into account weekends).

We appreciate the time and effort you put into testing and apologize for any inconvenience caused by this outcome.

Kind Regards,
8Themes Team

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