Hello, @webpat,
Please share your site WP Admin and CPanel or FTP Logins in the private content area of this topic as listed below, so that I will check and help you out accordingly.
WP Admin URL:
WP Admin Username:
WP Admin Password:
Cpanel Admin URL:
Cpanel Admin Username:
Cpanel Admin Password:
FTP Login Host:
FTP Login User:
FTP Login Password:
FTP Login Port:
And you can share the screenshots here via these sites: https://postimages.org/ https://imgbb.com/
Regards 8Themes Team.