Hello, Manish Gupta,
1/ In order to assist you with your inquiry, we request that you also provide us with FTP access to your website. This will enable us to investigate the situation more deeply and provide you with an accurate and specific solution.
If you are unsure of how to create FTP access, please contact your hosting provider. They will be able to assist you with the necessary steps.
2/ Could you record a video of the problem?
Best Regards,
8Themes Team