Thank you for providing us with wp-admin access to your website.
In order to assist you further, we also need to connect via FTP. To do so, please provide us with the following information:
• Hostname
• Username
• Password
• Port (if applicable)
Please note that we do not need the text of the key file, just the information listed above.
Please let us know once you have provided this information, and we will promptly review your account information and provide assistance as soon as possible.
Best Regards,
8Themes Team