Reply 343658 to: My checkout is freezing and apple pay is failing on mobile?

Avatar: Rose Tyler
Rose Tyler
Support staff
January 11, 2023 at 11:02

Thanks for the reply.
We can’t connect FTP:

Error:        	Connection timed out after 20 seconds of inactivity
Error:        	Failed to retrieve directory listing

Please try to connect to FTP using FileZilla by yourself.
Is there a restriction by IP or something else?
What FTP host and port can we use?

Regards

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