Hello,
Thanks for using our theme. Our reply time may vary depending on the number of requests and is up to 24 hours Monday-Friday and up to 48 hours on weekends. But is usually faster than that. Please check answer in this topic – https://www.8theme.com/topic/unfortunately-i-was-unable-to-translate-my-site-into-arabic-and-i-did-not-find-real-support/#post-342433
Regards
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