Hello, @don,
Could you please check it once by activating the default WordPress Theme like Twenty Twenty three, just to make it sure that the issue is with our theme or not? This is Dokan plugin default functionality and our theme does not have any influence on it, it seems the default issue of the Dokan plugin. So please once check and confirm, if the issue will still persist with the default WordPress theme as well, then it will make sure that the issue is not with our theme, and in that case I suggest you to try to reach out to Dokan plugin support on this.
Regards 8Themes Team.