Hello, @don,
Could you please explain your issue more clearly, if possible with some screenshots, for my better understanding, you may use this site to share the screenshot: https://postimages.org/
And also please share your site WP Admin URL and Credentials with me, in the private content area of this topic as listed below, so that I will check it for you on your site and help you out if possible.
WP Admin URL:
WP Admin Username:
WP Admin Password:
Regards 8Themes Team.