I see, so then I need your site WP Admin URL and Credentials to check it on your site, please share it with me as listed below, under the private content area of this topic, so that I will further check it for you on your site and help you out.
And Create an account via Dashboard (Users > Add new) with administrator role http://prntscr.com/s3rc9m > provide us with a username and password via the Private Content areahttp://prntscr.com/s5mao7 You can use any email for it.
