Hello,
Take our apologies if you faced any inconvenience using our theme!
As we can see it is your first topic on our support forum, and we will do our best to help you, so do not tell “the support is useless”, please.
” I’m unable to download the plugin” – do you mean XStore Core plugin? Please download it from this page – https://www.8theme.com/downloads
Let us know what else assistance is needed.
Here you can read the refund policy – https://themeforest.net/page/customer_refund_policy
Regards