Hello, @Shantelle,
Check the video under the private content area, it’s still not working.
And also you have to read my last message carefully again, you have to reset the WordPress as well.
Note: wp-admin access: Create an account via Dashboard (Users > Add new) with administrator role http://prntscr.com/s3rc9m > provide us with username and password via the Private Content area http://prntscr.com/s5mao7 You can use any email for it.
Regards 8Themes Team.