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Reply 337347 to: XStore theme can not connect to XStore API, please check you’r SSL certificate or white lists.

Avatar: Tony Rodriguez
Tony Rodriguez
Support staff
October 26, 2022 at 06:36

Hello, @filmguerilla,

Contact your hosting provider and ask them if they block outgoing/ingoing connections to our server 136.243.62.54

To activate the theme your site should be able to make requests to our server and get a response.

OR

It might be “cURL error 28: Connection timed out after 5000 milliseconds” – when contacting our server, your server gives the following error, so contact your hosting provider and ask to solve it, please.
Maybe this article will be useful – https://www.wpbeginner.com/wp-tutorials/how-to-fix-curl-error-28-connection-timed-out-after-x-milliseconds/

And if the issue will still persists after that then please share your site WP Admin URL and Credentials and also the Cpanel URL and Credentials in the private content area of this topic, by following the below-listed format, so that we will further look into it for you and help you out.

WP Admin URL:
WP Admin Username:
WP Admin Password:

Cpanel Admin URL:
Cpanel Admin Username:
CPanel Admin Password:

Regards 8Themes Team.

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