Reply 337112 to: Internal server error at checkout on XStore Child theme

Avatar: Rose Tyler
Rose Tyler
Support staff
October 22, 2022 at 06:58

Hello,

In this case, your custom changes in child theme can be the reason for the problem. Try the next, activate parent theme, re-name child theme via FTP, then upload XStore child theme that can be downloaded from this page – https://www.8theme.com/downloads , activate this child theme and check the result. If there is no the problem, you need to take a closer look at what changes were done in the first child theme.
If the problem persists even with the new child theme, provide us with FTP access, and we will take a closer look (after the weekend).

In the text of the notice, that you previously provided, facebook-for-woocommerce plugin was mentioned. Temporarily disable that plugin also.

Regards

Go To The Whole Conversation In Topic
We're using our own and third-party cookies to improve your experience and our website. Keep on browsing to accept our cookie policy.