I have tested the same thing on our test site and you can see the result in this image: https://postimg.cc/t1S8Nty2 it is working just fine there is no issue. I have checked your site there are 36 plugins lot of third-party plugins installed on your site. Please try to disable all the third-party plugins (including cache plugins), that does not come bundled with XStore https://xstore.helpscoutdocs.com/article/36-included-plugins , clear the cache of the browser, and check then. Maybe one of the additional plugins is the reason for the problem.
And if the issue will still persist then please remain all the third-party plugins deactivated on your site and provide me the Cpanel login access and WP admin login details to your site in the below-listed format in the private content area and allow permission to debug your site which includes deactivating all the third-party plugins and on-site Customization as well so that I will check and assist you accordingly.
Cpanel Admin URL:
Cpanel Admin Username:
Cpanel Admin Password:
WP Admin URL:
WP Admin Username:
WP Admin Password:
Note: Please take the complete backup of your site first.
Regards 8Themes Team.
One standard license is valid only for 1 project. Running multiple projects on a single license is a copyright violation.