Hello,
Thanks for using our theme.
Please provide URL of your site and temporary wp-admin access via the Private Content area.
Describe your problems/questings in more detail with screenshots.
You can use Lightshot screenshot or Gyazo tool to make screenshot and share the link here.
Create an account via Dashboard (Users > Add new) with administrator role http://prntscr.com/s3rc9m > provide us with username and password via the Private Content area http://prntscr.com/s5mao7 You can use any email for it.
Regards