Reply 335989 to: CRITICAL ISSUE: Translated product texts visibility erratic

Avatar: Bas_Kling
Bas Kling
Participant
October 7, 2022 at 09:59

commenting on #335947
the video isn’t a long-term solution.
We’ve tried. do that for 10 products and before you’re done with the last product the first shows in Dutch again.

Also the not working product from screenshot KKangxHRd6nr
works perfectly fine when removing the secondary menu from the header builder.

—EDIT—
Previous communication between you and us is being managed by our web developer.
As the owner of the brand/website, I would like to emphasize that we are rapidly expanding into Europe, the US, and Canada region, ramping up from 20 to approx. 35/40 stores within the next 2 months.
If we cannot resolve the translation issue within the next few days/week (which,
as I understood from our developer, is XStore’s purview to help resolve), I’m afraid we need to explore other template providers, ending our collaboration with XStore.
This is definitely not our preference as we’ve been more than content with the template, support, and expertise. I’m sincerely hoping for XStore’s support in this.

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