Hi Rose,
I’ll let our lead developer take care of the login request.
As for the problem, please review the video capture in Private area
We use TranslatePress as translate plugin, after tested Weglot (external, expensive after 2nd language), WPML, ridiculously slow, MultilingualPress (SEO issues, among other issues), Polylang, Loco (still using, combined with TP). TranslatePress support basically told us, the problem isn’t on their end; there’s probably an issue with either other plugins or the chosen template (xstore). Funny enough, the problem didn’t exist a month or so ago (many, many updates ago, as we’ve skipped a few xstore updates)
Staging copy with all of the plugins deactivated, except for Woocommerce, TranslatePress and Xstore, displayed same issues. Again, our lead developer can share more insights. He will contact you tomorrow.
Not sure if staging was tested with storefront…