I have tested the same thing on our test site and found no issue it is working fine as you can watch in this video: https://www.veed.io/view/8f548d04-311f-483a-be51-57d729c53838/showcase?sharingWidget=true
The issue is only at your site so please try to disable all the third-party plugins (including cache plugins), that does not come bundled with XStore https://xstore.helpscoutdocs.com/article/36-included-plugins , clear the cache of the browser, and check then. Maybe one of the additional plugins is the reason for the problem.
And if the issue will still persist then please remain all the third-party plugins deactivated on your site and provide me the login access to your site in the below-listed format in the private content area so that I will check and assist you accordingly.
WP Admin URL:
WP Admin Username:
WP Admin Password:
Note: Please take the complete backup of your site first.
And I also need your permission to debug your site, which includes deactivating all the third-party plugins and on-site Customization as well.
Regards 8Themes Team.
One standard license is valid only for 1 project. Running multiple projects on a single license is a copyright violation.