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Reply 335538 to: Theme deactivated during upgrade process

Avatar: Tony Rodriguez
Tony Rodriguez
Support staff
October 1, 2022 at 07:00

Hello, @Emad,

Actually, Your site is not opening as you can see in this image: https://postimg.cc/Whtxq2h8

Now, As you said that the theme is not activated please check your system requirement so here are our theme requirements details: https://xstore.helpscoutdocs.com/article/60-xstore-theme-requirements

You can contact your service provider to complete the theme requirement and then try to activate the theme and if still, you are facing the issue then please share your site wp-admin and cPanel access in the below-given format in the private content area.

WP-Admin URL:
WP-Admin Username:
WP-Admin Password:

cPanel URL:
cPanel username:
cPanel Password:

So that I will check and solve your issue.

Note: Please allow us to change/remove the plugins and debug your site in writing in order to solve your issue.

Regards 8Themes Team.

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