1- Thanks for your understanding.
2- Basically, these are our theme requirements please make sure that all are ticked with green on your site: https://postimg.cc/DmZLLKgR you can check them from the Dashboard >> XSTORE >> Dashboard >> Server Requirements.
Further, you can read this article: https://xstore.helpscoutdocs.com/article/60-xstore-theme-requirements
Regards 8Themes Team.
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