Hello @Farcela,
Please note that we do not give a guarantee for full theme compatibility with all existing 3rd party plugins. Sometimes, not always, you need additionally customize the theme or plugin to make them work together. Unfortunately, it’s not possible for the author to make the theme compatible with all the existing plugins and additional customization is outside the scope of our basic support.
Provide temporary wp-admin and FTP access, so we can take a closer look at the situation.
Describe in detail what actions should we do to be able to see this – https://prnt.sc/sYGcIzCA3VZj
Regards