Hello, @jeremy,
Thanks for choosing and using our theme.
I have tested the same functionality at my end on my test site and it is working perfectly fine for me, so the issue is on your site only, we have to check it on your site, Could you please share your site WP Admin URL and Credentials with me here in the private content area of this topic, by following the below-listed format, so that I’ll further look into it for you.
WP Admin URL:
WP Admin Username:
WP Admin Password:
Regards 8Themes Team.