Hello,
Thanks for using our theme and for contacting us. Please update the theme https://xstore.helpscoutdocs.com/article/63-theme-update and Core plugin https://xstore.helpscoutdocs.com/article/37-plugins-update Clear cache and check how it works then. Do you use a child theme? Try to check how it works without custom changes in the child theme. Let us know results.
Regards
