Hello,
Please check how this works with the default WC theme – Storefront.
If you get the problem with our theme only, provide temporary wp-admin and FTP access so our developers can take a closer look.
Please note that we do not give a guarantee for full theme compatibility with all existing 3rd party plugins. Sometimes, not always, you need additionally customize the theme or plugin to make them work together. Unfortunately, it’s not possible for the author to make the theme compatible with all the existing plugins and additional customization is outside the scope of our support.
Regards