Reply 332416 to: I’m having issues editing header images in xstore.

Avatar: Awais Ahmed
Awais Ahmed
Participant
August 24, 2022 at 06:06

Hello, @microw007,

Yeah, you should have to generate a new support ticket for every single new issue, to avoid any inconvenience and mess in the same topic, as if you generate a single topic for multiple issues then it will cause issues in understanding and explaining properly.

Regarding your issue: Try to deactivate and activate the theme using your purchase code and then IMPORTANT: go to Dashboard > Updates > click Check again link https://prnt.sc/yygl09

You may try to update the theme after that and you should not face any issues.

Or do the update manually via FTP – https://xstore.helpscoutdocs.com/article/63-theme-update

Regards 8Themes Team.

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