Reply 331884 to: Theme Conflict with Checkout Payment Options
DebbieC
Participant
August 16, 2022 at 14:33
Are you logged in on another page though? If I am logged in on another page on the same browser I can see checkout works okay, but for a site visitor who hasn’t got an account to log in, they see a broken checkout.
I do not know how to record a video but there are two screenshots here –
1. The way it should look – https://prnt.sc/4OvB4RrRFAmT – I’ve cut the middle bit out so it’s not so long a page, but you can see the amazon button at the top and the credit card boxes. This can ONLY be seen by logged in users.
2. How customers / non-logged in users are seeing it now – https://prnt.sc/uLDduLnsRaki – the credit card boxes are not there, but there is a button + text saying ‘use new payment method’ which doesn’t do anything and should not be there.
I had a failed order just now which was ‘Paypal’. The Paypal buttons seem to have disappeared and on checking, using the Paypal option gives an error of ‘Could not retrieve order’. Basically then, i cannot take any payments at all.
I attach the FTP details here
Please contact administrator for this information.
