Hello, @Santiago,
Make sure that the latest version of the Core plugin is installed – https://xstore.helpscoutdocs.com/article/37-plugins-update
Otherwise, please share the site WP Admin URL and Credentials and also the Cpanel Login details as well in the private content area of this topic, so that I’ll check and help you out.
WP Admin URL: WP Admin Username: WP Admin Password:
Cpanel Admin URL: Cpanel Admin Username: Cpanel Admin Password:
Regards 8Themes Team.
