Could you please check it once with the default WordPress Theme like Twenty Twenty Two, just to make sure that the issue is with our theme or not? And let me know the result and how it works with the default WordPress Theme.
If the result will be the same then it will make sure that the issue is not because of our theme but because of your WordPress or any plugin.
In that case, you have to try to reach out to WooCommerce support.
Try to disable all the third-party plugins (including cache plugins), that does not come bundled with XStore https://xstore.helpscoutdocs.com/article/36-included-plugins , clear the cache of the browser, and check then. Maybe one of the additional plugins is a reason for the problem.
And if the issue will still persists then please share your site WP-ADMIN Login details in the below-listed format in the private content area so that we’ll check and assist you accordingly.
WP Admin URL:
WP Admin Username:
WP Admin Password:
Kindly please take the complete backup of your site, first.
And I also need your permission to debug your site, which includes deactivating all the third-party plugins and on-site Customization as well.
Regards 8Themes Team.
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