Reply 331367 to: Since last update, Dokan Pro cant let users to login admin panel.
Jack Richardson
Support staff
August 9, 2022 at 12:16
Hello @Ulysses,
Sorry for previous inconveniences. Let’s try to figure out what is the issue on your web-site together.
I checked your web-site with StoreFront and with XStore theme.
I can tell you that disabling plugins were not the real reason of the issue you faced with. I found that you are using JetPack (managed by server) which cannot be disabled from admin side. I dug in it’s settings and found the one which (it seems so) created that issue of loginization you have. It was located at the same bottom of the JetPack settings and was described like «Let visitors use a WordPress.com for log in». (I am not 100% sure about the text). After I switched it off I can now log in as customer with the access you sent for testing reasons see 1st gif in private content area.
I wanted to enable Dokan Pro plugin and few others (which I disabled previously for testing reasons) but JetPack’s option (I mentioned above) disallowed to go to plugins page from dashboard even with admin access (you sent as well before).
Do you manage to solve this permissions issue so that plugins could be enabled again as they were before ?
Could you ask you site manager/hosting provider what did that option of JetPack plugin do ? (for me it looks like it prevented normal loginization system by own redirects)
In most cases this issue persists with the server caches. And first of all we should check and disable all CDN systems.
Please contact administrator for this information.
