Hello, @Amy V,
Thanks for using our Theme.
Sorry for the inconvenience but can you please share your Correct/Valid WP-ADMIN Login details in the below-listed format in the private area in which you are facing the issue so that we’ll check and assist you accordingly.
WP Admin URL:
WP Admin Username:
WP Admin Password:
Page URL in which the issue appears:
Your provided Login details are not Valid to see the screenshot here: https://postimg.cc/xcM9mRqR
Regards 8Themes Team.