Hello, @Richard,
Can you please provide a screenshot of your issue or if possible then please make a video of your issue and share it with us for a better reference to understand your issue so that I will provide you with a proper solution to solve your issue.
Note: Please share your site WP-ADMIN Login details in the below-listed format in the private content area so that we’ll check and assist you accordingly.
WP Admin URL:
WP Admin Username:
WP Admin Password:
Kindly take a complete backup of your site first.
And I also need your permission to debug your site, which includes deactivating all the third-party plugins and on-site Customization as well.
Regards 8Themes Team.