Reply 330614 to: Email notifications are sending blank emails

Avatar: Rose Tyler
Rose Tyler
Support staff
July 28, 2022 at 12:13

Hello,

1/ Your translated emails templates are empty -> https://prnt.sc/5PrbmfL1z1th – that is why you got empty emails
2/ In english version you chose each email for each type of emails -> https://prnt.sc/zStKO2wWkoEg but in translated emails this options is not selected -> https://prnt.sc/EsOwSUfao3Qq . Option to select -> https://prnt.sc/qHCIKrocx_iY

Good way of translation Emails in in next steps:
1/ Edit original email (in your case En language)
2/ Find in right sidebar area next options of WPML ( https://prnt.sc/pO6hvLspjRNu )
3/ Click duplicate button
4/ If you want to edit your translated version independently of origin one then click the button in WMPL (translate independently) -> https://prnt.sc/VAhMP24vzWwr -> https://prnt.sc/UC2vYWj9j41G
5/ Edit text of your-translated-language in the same structure it was in origin version -> https://prnt.sc/akpS1zTSCDNY and select the type of this translated email in right sidebar -> https://prnt.sc/exOqyGXoVrP8
6/ Result of correct way translated email -> https://prnt.sc/U2BV1qnLm9Fk

Recommendations for you are next:
1/ You may remove your translated versions (with empty content) and make them in next way described above
or
2/ Edit your translations but add content manually due to your imagination of email and select for what type of email each one will be related -> https://prnt.sc/exOqyGXoVrP8

Regards

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