Reply 329946 to: There is a display problem on mobile screen since the last update
Rose Tyler
Support staff
July 18, 2022 at 16:11
Hello dear Mark,
Thanks for details of your testing but your latest test versions were wrong even when we described what to test.
So we decided to write one more time for you in most deep details we could.
After we asked you twice you used wrong testing methods
Instead of to change the Sidebar Position For Mobile to TOP or DOWN. You did =
“I disabled the sidebar for mobile > I turned ON the [ Hide Sidebar For Mobile Devices] toggle button.” = that is not what we asked you for.
More details are below:
Please, change this option (https://prnt.sc/2q5FlqoPFtby) to TOP or BOTTOM value and check the problem then. Don’t forget to clear cache.
ONLY if the problem was solved after previous task (TOP or BOTTOM sidebar value was fine for you) then check if the problem will be with next options
Sidebar Position For Mobile (OFF-CANVAS value) + Enable Sticky Sidebar (disabled) – https://prnt.sc/2vLan8V-Gi96
Waiting for your feedback !
We hope we provided you most deep details and you will give us a good test result !
