Reply 325872 to: wrong layout and can’t see any images after importing theme
Rose Tyler
Support staff
June 14, 2022 at 06:30
Hello,
Thanks for contacting us.
Was XStore Core plugin activated successfully? Also, make sure that all 3rd party plugins are disabled before the import. Demo content can be imported incorrectly in case a lot of 3rd party plugins were activated on the site before the import. In this case, provide temporary wp-admin access, we will help you.
It is recommended to run import on a fresh WordPress installation. For this you can use WordPress Database Reset plugin https://wordpress.org/plugins/wordpress-database-reset/ The plugin can be used to remove all the existing content and install a new version from scratch.
Please do the reset and reply with temporary wp-admin and FTP access here. We will help you with the import. Provide URL of the desired demo version. Do you prefer Elementor or WPBakery?
